Effective Date: 21/7/2025

FastBuka ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our platform (mobile app, website, APIs, or services).

1. Information We Collect

A. Personal Information

When you register, order food, or use FastBuka, we may collect:

  • Full name
  • Phone number
  • Email address
  • Delivery address
  • Bank account or wallet information (for payouts or payments)
  • KYC documentation (e.g., ID card, proof of address for vendors and riders)

B. Device & Usage Data

We automatically collect:

  • Device type, OS, and browser
  • IP address and location
  • App activity logs and interaction data
  • Referral source and session duration

C. Payment & Blockchain Info

  • Wallet address (for crypto transactions)
  • Stellar token usage data (e.g., NGNC, USDC, XLM)
  • Payment confirmations and transaction hashes

2. How We Use Your Data

We use your data to:

  • Process orders and payments
  • Verify identity and complete KYC/AML checks
  • Facilitate vendor/rider payouts via Stellar + Flutterwave
  • Monitor platform performance and user engagement
  • Send updates, promotions, or service-related messages
  • Prevent fraud and ensure user safety
  • Comply with legal obligations and payment regulations

3. Legal Basis for Processing

We process your personal data under the following bases:

  • Contractual necessity (e.g., to deliver orders)
  • Legal obligation (e.g., KYC and financial regulations)
  • Legitimate interest (e.g., fraud prevention, product improvement)
  • Consent (e.g., marketing messages)

4. Data Sharing & Disclosure

We do not sell your data.

We may share limited data with:

  • Payment providers (e.g., Flutterwave) for fiat transactions
  • Blockchain networks (Stellar) to process and verify crypto payments
  • Analytics providers for app usage insights
  • KYC/AML providers to verify vendors and riders
  • Legal authorities where required by law (e.g., anti-fraud investigations)

5. Data Retention

We retain your data for as long as needed to:

  • Provide you services
  • Comply with legal, tax, or audit obligations
  • Resolve disputes and enforce agreements

You may request deletion of your account, and we will securely remove your personal data unless required to retain it legally.

6. Security Practices

We use best-in-class encryption and secure data practices including:

  • SSL encryption
  • Encrypted wallet and payment processing
  • Two-factor authentication for admin access
  • Strict access controls for sensitive data

7. Your Rights

You have the right to:

  • Access and correct your personal information
  • Request deletion of your account and data
  • Opt-out of marketing communications
  • Withdraw consent where applicable
  • File a complaint with a data protection authority

8. Cookies & Tracking

We use cookies and similar technologies to:

  • Improve platform usability
  • Remember your preferences
  • Analyze performance and traffic

You may manage cookie settings in your browser or app.

9. Children's Privacy

FastBuka is not intended for users under 18. We do not knowingly collect personal data from children. If you are under 18, do not use our platform or submit any personal data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Major changes will be communicated via the app or email.

11. Google Play Services, Permissions & Third-Party Data

FastBuka uses Google Play Services and related APIs to improve app performance, analytics, and user experience. This may include services such as:

  • Google Analytics for Firebase (to understand app usage and improve features)
  • Google Maps API (to provide delivery location and rider navigation)
  • Firebase Cloud Messaging (FCM) (to send real-time order updates and notifications)
  • Google Identity / Sign-in Services (optional login or verification)

Data Collected via Google Services

Through these services, we may collect and process:

  • Device identifiers (Android ID, advertising ID)
  • App crash logs and diagnostics
  • Location data (for accurate delivery and rider tracking, only with user consent)
  • Performance data such as session duration, app interactions, and error reports

How This Data Is Used

  • To provide core app functionality (delivery tracking, order updates)
  • To improve stability, performance, and reliability
  • To personalize notifications and offers
  • To comply with Play Store policies and local regulations

Permissions Requested

When you install the FastBuka Android app, we may request permissions such as:

  • Location access (to connect riders and vendors with customers nearby)
  • Camera & storage (for KYC and ID uploads)
  • Network access (to enable transactions, Stellar SDK, and Flutterwave payments)

You can manage or revoke these permissions at any time via your device settings.

Third-Party Sharing

Google Play Services may independently collect diagnostic and usage data as governed by Google's Privacy Policy. We do not control and are not responsible for Google's independent data practices. For more details, see: Google Privacy Policy.

12. Contact Us

If you have questions, concerns, or data-related requests:

📧 Email: support@fastbuka.com

📍 Address: Asaba Delta State